Return Policy

Returns
Our policy lasts 30 days. Except for Watches. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Watches must be returned within 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all tags attached. 

Several types of products are exempt from being returned. We do not accept lingerie or any intimate attire to be returned for the safety of our other customers. Unless they are damaged and we are contacted by email within 48 hours after delivery.  Perfumes and colognes are not returnable if opened, unless damaged. You must contact us by email within 24 hours after delivery. SteeleGrayRose@gmail.com

To complete your return, we require a receipt or proof of purchase.

Please note, it is important to check the size charts and make sure you are ordering the correct size for your body type. Some items may run small or large, so it is best to measure yourself before completing a purchase. We want you to be happy and return to our shop for all of your fashion needs. Allot of our products are made in Europe please use a centimeter calculator to make sure you purchasing the right size

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable). Any item not in its original condition, is damaged, or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at SteeleGrayRose@gmail.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at SteeleGrayRose@gmail.com we will send you directions and address to return to.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Gift Cards
Gift cards are not refundable. If you purchase using a gift card and item needs to be returned it will be credited to a gift card. Gift cards can not be exchange for cash. Gift Cards expire 1 year from date of purchase.

Shipping
To return your product, you will be email address and directions. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.